News

A Surprise? College Students are Ambivalent about e-Books

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College textbooks
Surprisingly, college textbooks still reign supreme over their digital counterparts.
The digital revolution is having its first and greatest impact on the younger generations. Whether it’s mobile apps, hyper-texting, online gaming, or keeping up on the news without the benefit of the daily paper, they’re the ones most on the cutting edge.

So it might be somewhat surprising to read the results of a survey of college kids about how they prefer to access their textbook information. I’ve blogged before about the racket that is college textbook publishing – a rip-off if ever there was one. So one would think that college students (and their parents if they foot the bill) would be very keen on any advancements that begin to render expensive textbooks obsolete.

But according to a survey conducted in mid-2010 by OnCampus Research, a division of the National Association of College Stores, only 13% of college students had purchased an electronic book of any kind during the previous semester.

And of that percentage, ~56% revealed that the prime mover of their e-book purchase was because it was required course material for class, not because they chose an available e-version over a printed version of the textbook.

What’s more, nearly three-fourths of the students in this survey stated that they prefer printed textbooks over digital versions.

And when it comes to what devices people are using to view their e-books, most are accessing the contents on laptop computers rather than newer devices that have hit the streets in recent times:

 Prefer reading e-books on a laptop computer: ~77%
 Prefer reading on a desktop computer: ~30%
 Prefer reading on a smartphone: ~19%
 Prefer reading on a Kindle or similar e-reader device: ~19%
 Prefer reading on an iPad or similar device: ~4%

Laura Cozart, a manager at OnCampus Research, had this to say about the survey results: “The findings of the report are not surprising. Every new innovation takes time before the mainstream population embraces it.”

Reflecting the current situation, of the NACS member stores that offer digital content, e-books comprise only ~3% of course material sales. But NACS is expecting that percentage to rise to 10% or 15% by 2012.

But the impetus behind that anticipated increase is expected to come from faculty members as they get more familiar and comfortable with the interactive possibilities to enhance their classroom instruction — rather than from those oh-so 21st Century students.

It wouldn’t be the first time the “leading edge” meets the “back edge” going around the other side.

What Facebook Looks Like Today

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Facebook's world mapBy now, everyone knows that Facebook has pretty much won the social media wars, as early entrant and rival MySpace hemorrhages employees as it tucks its tail between its legs and slinks away.

And Facebook itself is a good chronicler of the hyperactivity of Facebookers wordwide. Recently, it published some stats on “what 20 minutes on Facebook looks like.” Among the revelations:

 ~10.2 million comments uploaded every 20 minutes
 ~2.7 million photos uploaded
 ~2.0 million “friend” requests accepted
 ~1.8 million status updates posted
 ~1.6 million wall posts
 ~1.5 million event invites sent out
 ~1.3 million photos tagged
 ~1 million links shared

Fan designations (or “likes”) are now reaching stratospheric proportions for some celebrities. And who were the most popular in 2010 based the “most liked” status? The results show a major skew towards the younger generation … and toward entertainers rather than political, scientific or academic leaders:

 Lady Gaga: ~25 million people “like”
 Eminem: ~24 million people
 Megan Fox: ~20 million people
 Vin Diesel: ~19 million people
 Rihanna: ~19 million people

Where does President Barack Obama rank by comparison? He’s at ~17 million “likes” – right along with Bob Marley, Li’l Wayne, Justin Bieber and Shakira.

Personally, I found the trends in relationship status to be the most interesting. There were quite a few relationship changes … but perhaps not as many as you might expect considering that there are an estimated 600 million active users on Facebook these days.

For the record, here’s what happened with personal relationships in 2010:

 ~44 million people changed their status to “single”
 ~37 million changed their status to “married”
 ~28 million changed their status to “in a relationship”
 ~6 million changed their status to “engaged”
 ~3 million changed their status to “it’s complicated”

Notice that the number of people who migrated away from marriage were nearly equally matched by those becoming engaged or getting hitched. As the famous French saying goes, Plus ça change, plus c’est la même chose. (The more things change, the more they stay the same.)

Mere Words? Google’s Library Project Speaks Volumes

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Google Library Project
Google's Online Library Project: 5 million+ volumes and growing.
An article published recently in Science magazine provides fascinating sociological findings based on researching the content of the growing number of books in Google’s digital library.

Google has amassed a database of some 2 billion words and phrases from more than 5 million books published over the past 200 years. Much of the news coverage about this project has been focused on the intense criticism of some publishers and authors who are concerned about copyright protections and Google’s alleged knowledge “power grab.”

But a more interesting and useful result of Google’s library project has been that linguists have been able to use this trove to measure information and trends based on the language in the books and the people and concepts that are referenced therein.

By analyzing the digitized text of the books in Google’s database in relation to when they were published, the researchers found that they can measure all sorts of trends – such as changing tastes in foods, ebbs and flows in relations between countries, and the role of religion in the world.

For example, references to “sausage” peaked in the 1940s and have dropped off dramatically since then, whereas references to “sushi” began to appear in significant volume in the 1980s.

It’s also interesting to see how references to certain “personalities” grow or decline over the decades. Revolutionary leader Che Guevara was covered widely in the 1960s but has receded since then, whereas Hollywood actress Marilyn Monroe has seen a slow, steady increase in references even decades following her death.

References to “God” have declined steadily since its peak usage in the 1840s, which likely comes as no surprise. More interestingly, references to “men” far outpaced women all through the 1800s and 1900s … until the 1980s when the two were at parity. And by 2000, references to women surpass those of men.

When evaluating emotional concepts, the researchers have found that concepts like “empathy” and “self esteem” have exploded since the 1940s and 1950s … while those of “will power,” “self control” and “prudence” have all declined.

Commenting on the importance of this academic research, Mark Liberman, a computational linguist at the University of Pennsylvania, said, “We see patterns in space, time and cultural context on a scale a million times greater than in the past.”

It turns out that Google’s digital database of books is but a small fraction of the total number of volumes published since the invention of the printing press; that figure has been estimated at ~129 million. But Google’s 5 million+ books are giving us a much more precise view of trends than what’s ever been possible before.

And an interesting ancillary finding of the research is realizing the number of completely new words that have come into use in the English language. It turns out that more than 500,000 new English words that have made their “debut” since 1950.

Google is making this data available at a time when it continues to face criticism about its online library endeavor. The initiative has faced copyright disputes, lawsuits and charges that Google is attempting to create an “information monopoly” (some of which have been sort of settled). But over the long haul, I think it’s a pretty safe bet that people will view the pluses as outweighing the minuses in Google’s library project.

Remembering Financier and Arts Patron Roy Neuberger (1903-2010)

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Roy Neuberger
Roy Neuberger: Financier and art patron extraordinaire.
When someone lives to the age of 107, that’s news in and of itself.

But when Roy R. Neuberger died at 107 on Christmas Eve Day, he was far more than just a person who had lived an extraordinarily long life. He was one of the most significant figures in 20th Century American finance, along with being an important patron of the arts.

Neuberger’s life story follows the arc of America’s modern history. Born into a family of wealth in Bridgeport, CT in 1903, he was orphaned at an early age. At first Neuberger was interested in a journalism career, but found college studies unfulfilling and dropped out of New York University before earning his degree.

Neuberger’s first job in business was with B. Altmans, a famous New York department store. He would later recall that this experience prepared him not just for a life in business, but also nurtured a lifelong appreciation for art.

Neuberger then took a sabbatical from business in his early 20s to travel to Europe, where he dabbled in painting and lived the life of a Bohemian in Paris along with other American expatriates.

After this wanderlust wore off and he was back in the United States, Neuberger stepped back into the business world by beginning his career on Wall Street – mere months before the stock market crash of 1929. Soldiering on during the years of the Depression, by 1939 he had co-founded Neuberger Berman, an investment firm that would later establish one of the first no-load mutual funds in America (the Guardian Fund – still in operation today).

But Neuberger’s love of art and painting was never far from his mind. In fact, by the early 1940s he was well on his way to becoming one of America’s most important art patrons. Neuberger was an early admirer of the paintings of Peter Hurd, promoting his works and helping to put this artist on the cultural map. It was a pattern that would be repeated over the years, as Neuberger championed the works of such luminaries as Edward Hopper, Milton Avery, Alexander Calder and Jackson Pollock.

Over the decades, not only did Neuberger amass a trove of modern art, he was to become a major benefactor of important works to institutions like the Metropolitan Museum of Art, the Whitney Museum and the Museum of Modern Art (MoMA), as well as numerous college and university museums. This culminated in the building of the Neuberger Museum of Art on the campus of the State University of New York in Purchase, to house his collection. The museum, designed by architect Philip Johnson, opened in 1974.

On the social scene, Roy Neuberger was a fixture in New York business, political and artistic circles. He was a close personal friend of Gov. and later Vice President Nelson Rockefeller. In later years, after the death of his wife, he was a regular escort of the glamorous singer, actress and fellow art patron Kitty Carlisle Hart – another member of the glitterati who lived a long and celebrated life (96 years).

Throughout his many decades of involvement in the arts scene, Neuberger never severed ties to his business or the world of finance. Indeed, he was a person who seemed genuinely comfortable operating in both realms – two worlds that sometimes do not get along so well.

Neuberger even found time to write his memoirs: So Far, So Good – the First 94 Years was published 13 years before his death … and he penned a second book on art collecting as late as 2003.

Clearly, Roy Neuberger was someone who had a real zest for life and who never stopped growing and learning … which surely makes him an inspiration to many. But if that’s not enough for you, just the fact that he lived to be 107 years old is noteworthy in itself!

The Automotive Comeback Story of the Year?

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2010 Chrysler Town & Country Minivan
Chrysler's Town & Country minivan: On top of the charts again.
Not surprisingly, the ongoing saga of the GM bailout and subsequent re-listing of General Motors on the New York Stock Exchange was the biggest automotive news story of 2010.

But in what may be the more surprising comeback story, the Chrysler Town & County minivan is poised to regain the top spot in a segment that Chrysler once dominated, going all the way back to when the first minivan rolled off the assembly line in the early 1980s.

But in recent years, beset by organization troubles along with spirited competition from other domestic and imported automakers, Chrysler had lost its first-rank position to the Honda Odyssey while its overall share of the minivan market declined.

For December, the Town & Country’s unit sales were over 102,000, compared to the Odyssey’s ~98,000. Chrysler’s sister brand, Dodge, racked up minivan unit sales of ~89,000, the same as the Toyota Sienna. That puts Chrysler on pace to lead the minivan pack for all of 2010 and reclaim the sales crown.

It’s no secret that Chrysler considers the minivan to be one of the keys to its brand identity – and a key component of its comeback strategy. “Our goal is regaining leadership. We consider we own it and we need to regain what once belonged to us,” the Detroit News quotes Olivier Francois, head of the Chrysler brand, as saying.

[Another reason Chrysler might have lost its edge over the years in the “minivan derby” was a perception of quality issues and the way its vehicles handled. But speaking as someone whose family has driven Chrysler minivans since 1990 – and currently owns four Dodge Caravans spanning ten years’ worth of model years – we’ve never encountered any major quality issues beyond the expected maintenance requirements for vehicles we routinely run for close to 200,000 miles each.]

If a car maker is making a major push for product sales, it makes sense to place more inventory in the showrooms for consumers to buy. Significant “upgrades” to Dodge and Chrysler minivans are being introduced for 2011, and greater numbers of vehicles will be delivered to dealerships, it’s being reported.

Of course, no one believes that Chrysler’s goal to maintain the sales crown for minivans will be slam-dunk easy. Japanese automakers are introducing their own all-new minivan models in 2011.

And why not? They’re seeing an increase in consumer interest in the minivan segment just like everyone else. While no one expects sales of minivans to return to the stratospheric levels of the late 1990s, stories about the “death” of the minivan that were being published in more recent years have now completely disappeared from the newswires.

One of the interesting questions Chrysler will be facing in the coming years is whether to continue to cultivate two separate minivan nameplates or to consolidate them into one. Chrysler has tended to lavish more “design” attention on the Town & Country and more “performance” focus on the Dodge Caravan. As a result, the Town & Country is now more popular with female consumers and the Caravan more popular with men.

This “gender-focused” targeting finds its penultimate manifestation this year with the introduction of Dodge Caravan’s so-called “man-van” – a high-performance version of the Grand Caravan featuring a “macho” all-black interior with red stitching. Can’t wait for one of these show up in the auto showroom!

It’s Official: Older Cities Take a Beating in the Latest U.S. Census

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Abandoned housing stock in Flint, MI
2009 street scene in Flint, Michigan.

While there’s been evidence of significant shifts in U.S. population growth over the past decade, the decennial census performed earlier this year gives us an opportunity to learn precisely what’s been happening and end some of the “speculation.”

And now, with the U.S. Census Bureau releasing its preliminary population reports, we’re seeing how this has played out in cities across the country. While it’s true that the American population has grown pretty steadily at about 2.5 million people per year, some areas have grown much faster than others as a result of being better positioned through the education of their workforce and/or their business- and technology-friendly environments.

Alas, other areas haven’t merely stagnated, but actually lost residents because of failing industries and unattractive business climates, sparking net out-migration of their residents.

Interestingly, many of the cities in the “industrial heartland” of America have managed to stay on the positive side of population growth – even if just barely. But some cities have experienced such hardship that their populations have dropped dramatically in the past decade.

New Orleans tops the list … and who’s surprised about that? After all, Hurricane Katrina effectively robbed the city of one-third of its residents – with most of them electing not to return after establishing new livelihoods in Houston, Shreveport, and other localities further yon.

But New Orleans surely represents a “special case” if ever there was one. Other cities have suffered greatly due to their dependence on industries that took a beating over the past decade. And really, any city with a major focus on traditional manufacturing saw thousands of jobs disappear.

According to the U.S. Bureau of Census report on the nation’s largest cities — ones with 100,000+ population — the seven experiencing the biggest percentage declines in population over the past decade are:

1. New Orleans, LA – Dropped by ~129,000 to ~355,000 (-27%)
2. Flint, MI – Declined by ~13,000 to ~112,000 (-11%)
3. Cleveland, OH – Fell by ~45,000 to ~431,000 (-10%)
4. Buffalo, NY – Dropped by ~22,000 to ~270,000 (-8%)
5. Dayton, OH – Declined by ~12,000 to ~154,000 (-7%)
6. Pittsburgh, PA – Dropped by ~22,000 to ~312,000 (-7%)
7. Rochester, NY – Declined by ~12,000 to ~207,000 (-6%)

[I was a bit surprised to see Detroit missing from this list. After all, it’s the poster child for urban decay and depopulation. But Detroit’s population percentage decline was actually smaller than the cities above, and it remains the nation’s 11th largest city. However, the 2010 census will likely show that its population has fallen below 800,000 for the first time in nearly a century – and the figure is even more startling when you realize the city’s population was nearly 2 million as late as the 1950 census.]

Unfortunately, the negative implication of population declines in these proud American cities go far beyond the loss of social prestige and political clout.

Once decline sets in, it can go on for years. The loss of residents contributes to a drop in tax receipts and the subsequent curtailing of social services ranging from police and sanitation to schools and recreation. Home vacancy rates say volumes about the precarious position in which the cities above find themselves – they’re above 15% in every single case (and sometimes dramatically higher).

Confronted with such a reality, too often the result is more people fleeing the urban core, creating a continuing downward spiral that seemingly has no bottom. Representative examples of where this sorry state of affairs can end up can be found in two smaller but particularly grim urban communities: Camden, NJ and Chester, PA.

From the outside looking in, it’s difficult to accept these population reports … and it seems like people should step in and do something – anything – to arrest the decline.

And in the abstract, it’s only natural to feel that this is what should happen. But in the “real world,” who are going to be the ones to step up to the plate and expose themselves (and their families) to the harsh reality of urban pioneering?

Would I do it? Would you?

For most of us, the answer to that question falls into the “life’s too short” category.

The Discover Card Discovers … Minnesota’s No Pushover

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Discover cardAs someone who lived in the state of Minnesota for years, long ago I came to the understanding that many people there view themselves as the ethical if not intellectual “umbilical cord” for the nation.

And why not? Minnesota has long been the font of “good government” initiatives many other states have sought to emulate. It’s the state that routinely leads all others in voter turnout, not to mention being the springboard of reformist politicians such as Eugene McCarthy, Hubert Humphrey and Walter Mondale.

So I wasn’t surprised to read last week that Minnesota’s Attorney General Office has filed a lawsuit against the Discover card for “deceptive marketing” practices. Discover is accused of making “aggressive, misleading and deceptive” telemarketing contacts in an attempt to lure customers into signing up for additional services that they didn’t realize carried a charge.

According to the complaint, customers were ostensibly being informed of Discover’s well-known “cash-back rewards” program, but then were told of the fee-based services as if those were regular features of the card’s benefits.

“Discover’s telemarketers employ an array of deceptive tactics to elicit an affirmative response from the cardholder without the cardholder actually understanding that they are supposedly aggreeing to purchase an optional product for a monthly fee,” the lawsuit contends.

According to the suit, Discover allegedly enrolled “tens of thousands of Minnesotans and charged them millions of dollars for enrollment in the plans” which include a “payment protection plan” that allows unemployed or disabled customers to suspend making credit card payments without penalty, an identity theft protection plan that costs ~$13 per month, and a credit-score tracking service that bills at ~$8 per month.

I love the way Lori Swanson, Minnesota’s attorney general, put it. “People expect their credit card company to stop and prevent these fraudulent charges – not be the ones making them.”

Or course, it’s not surprising that credit card companies are attempting to sell customers on fee-based services; the lawsuit claims that Discover earned over $295 million on these optional products during 2009 alone.

But the fact is, consumers are paying for additional services they don’t really need, as much if not all of their risk exposure is covered by other laws on the books. Of course, Discover conveniently left out that bit of information in their sales pitch to consumers.

“The biggest credit card companies make huge amounts of money by getting their customers to sign up for add-ons that are useless,” says Edmund Mierzwinski, a consumer program director at the U.S. Public Interest Research Group.

The Minnesota lawsuit seeks to order Discover not only to cease its aggressive marketing of these services, but also to reimburse customers who signed up for services they no longer want.

Based on how earlier cases of a similar nature against Experian and Providian have turned out … my guess is that Minnesota is going to be successful.

The Limits of Delivering “Cheaper Value”

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Nano vehicle

Tata Nano car on fire
Tata Nano ... Tata "No-No"?
About a year ago, the international press was abuzz about the latest new “value” entry in the automobile business. Amid great fanfare, Tata Motors, part of India’s largest corporate conglomerate, was introducing the “Nano,” a car designed to appeal to India’s mass market.

The Nano, which can seat five people and has a surprisingly roomy interior for its size, carries a base price of only ~$2,200 — lower than any other car in the world — which proved irresistible to families of modest means whose finances had required that they make do with motorcycles or scooters before.

Some 9,000 Nano vehicles were delivered in July, but since then, sales have slowed dramatically – to just around 500 shipments to dealers in November.

How did Nano’s star fall so far, so fast – especially for a vehicle which Tata Motors thought was impressive enough that it planned to introduce it in other developing markets … then Europe … and finally to the United States?

Production delays have something to do with it. But the real problem is the performance of the car. Most alarming are reports that the vehicle can catch on fire, with one widely broadcast incident where a Nano caught on fire and was engulfed by flames on the way home from the auto showroom!

In response, Tata, while denying anything is wrong with the design of the Nano and studiously avoiding any language of “recall,” is offering to retrofit the automobile with extra safety features. It’s also extending the warranty on the car from 18 months to a solid four years.

Will these moves change the impression that the car is more of a “No-No” rather than a “Nano” and move its sales trajectory back into positive territory? Perhaps. But it’s interesting to note that sales of a rival “value” car made by Suzuki – the “Alto” – have now overtaken those of the Nano. The Alto carries a higher base price of $6,200, and yet it posted unit sales of ~30,000 in November, making it India’s best-selling car that month.

[The success of the Suzuki Alto in India is nice news for a company whose cars in the U.S. have been on a downward plunge all this year – with sales off ~42% in 2010 compared to 2009.]

The experience of the Nano and the Alto in India brings up an interesting question: Is it possible to make small, cheap version of products that are significant purchase items and win the confidence of a broad customer base?

To a degree, yes. But there are limits to “how low you can go” in value-engineering a product for performance and safety, below which customers just turn and walk away. (Or, in this case, drive away.)

Moreover, just like the experience of the Yugo or the Trabant, there’s a risk of forming a poor market image that’s impossible to shake off.

And in this particular case, the brand names don’t help at all. It’s just too easy for disgusted consumers to say “Ta-Ta” to Tata Motors and “No-No” to the Nano.

Pew Chronicles the Public’s Knowledge of Current Events: A Mile Wide and an Inch Deep

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NewsIQ Research from the Pew Research CenterAll right, folks. Are you prepared to be depressed?

The Pew Research Center for People and the Press has just published the results of its annual News IQ survey in which it asks members of the U.S. public a baker’s dozen questions about current events.

A total of ~1,000 people were surveyed by the Pew Research Center in mid-November. The multiple choice survey covered a mix of political, economic and business issues and included the questions shown below. (The percentages refer to how many answered each multiple choice question correctly).

 The company running the oil well that exploded in the Gulf of Mexico (BP) … 88% answered correctly
 The U.S. deficit compared to the 1990s (larger) … 77% correct
 The political party that won the 2010 midterm elections (Republicans) … 75% correct
 The international trade balance (U.S. buys more than it sells) … 64% correct
 The current U.S. unemployment rate (10%) … 53% correct

 The political party that will control the House of Representatives in 2011 (Republicans) … 46% correct
 The state of Indian/Pakistani relations (unfriendly) … 41% correct
 The category on which the U.S. Government spends the most dollars (defense) … 39% correct
 The name of the new Speaker of the House (John Boehner) … 38% correct
 The name of Google’s mobile phone software (Android) … 26% correct

 The amount of TARP loans repaid (more than 50%) … 16% correct
 The name of the new Prime Minister of Great Britain (David Cameron) … 15% correct
 The current U.S. annual inflation rate (1%) … 14% correct

The percentage of respondents who answered all questions correctly was … fewer than 1%. Ten questions? … just 6% answered correctly. Eight of the questions? … only 22%.

On average, respondents answered just five of the 13 questions correctly. Even college graduates scored relatively weak, with an average of just seven questions answered correctly.

The public appears to be best informed on basic economic issues such as the unemployment rate and the budget deficit, while nine in ten respondents correctly identified BP as the corporate culprit in the Gulf of Mexico oil spill event. Not surprisingly, these were among the biggest news stories of the past several quarterly news cycles.

The worst scores were recorded on the TARP program and the current inflation rate, which fewer than one in five respondents answered correctly (about the same as the David Cameron/UK question which people could be forgiven for answering incorrectly).

You can view detailed results from the survey, including breakouts by age, gender, race and political party affiliation. Not wishing to step into a thicket by editorializing on these differences, I’ll leave it to you to see for yourself by clicking through to the Pew findings on your own.

Pew concludes that while Americans are aware of “basic facts” regarding current events, they struggle with getting a good handle on the specifics.

Might this be a byproduct of how people are consuming news these days? After all, there’s far less reliance on newspapers or news magazine articles … and more emphasis on “headline news” and short sound bites.

That’s the sort of recipe that results in people knowing the gist of a story without gaining any particular depth of understanding beyond the headlines.

Now that you’ve seen the correct answers to the questions, you won’t be able to test yourself against the public at large, so I’ve kind of spoiled the fun. But a little honesty here: how well do you think you would have scored?

More Insights on Online Display Ad Effectiveness

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Ad clickthrough rates
Clickthrough rates are only part of the story in online display advertising.
Last week, I blogged about the low level of clickthroughs on online display ads – basically a cipher at 0.09%.

In a conversation with a business colleague of mine who is with one of our healthcare client accounts, she mentioned that it’s also important to consider the branding aspects of online display advertising. The idea that people may not click through at that precise moment in time, but are favorably disposed to pay a visit later on.

This got me to looking for additional research into the matter. What I found from several advertising digital media marketing and data reporting companies – MediaMind (Eyeblaster) and comScore – confirms this impression.

An analysis by comScore of consumer clickthrough behavior covering ~140 online display ad campaigns found that only about 20% of the conversions came after clicking on a banner ad. The remaining 80% of conversions happened among those who had seen the ad but not clicked through at the time. Instead, they converted at a later date.

Other interesting points from comScore’s analysis include:

 Online display ad campaigns yielded nearly 50% improvement in advertiser website visits as measured over a 30-day period.

 Users who were exposed to the online advertising were ~38% more likely to conduct an advertiser-related “branded” keyword search in the subsequent 30-day period.

 Users who were exposed to the online advertising were ~17% more likely to make a purchase at the advertiser’s retail store.

Similarly, MediaMind’s analysis of ~100 million conversions from thousands of online ad campaigns has found concurring results – namely, that only ~20% of conversions are the result of a clickthrough, while the vast majority of the conversions happen at some point after viewing the banner ad without clicking on it at that moment.

The takeaway from all this: It’s a mistake to consider online advertising clickthrough rates in a vacuum. Because at best, it’s only a partial measure of the effectiveness of an online ad program.