Corporate promotional products and branded swag have been a big part of business for decades. The Advertising Specialty Institute reports that in 2019, promo products expenditures in North America amounted to nearly $26 billion, amazing as that figure might seem.
But that was before the coronavirus pandemic hit, shutting down trade shows and forcing the cancellation of events (or migrating them online). All of a sudden, demand for branded tchotchkes, hats, t-shirts, tote bags and the like pretty much disappeared.
However, just because corporate swag fell off the radar screen in 2020 doesn’t mean that corporate freebies for customers and prospects are a thing of the past. But COVID seems to have changed how some marketers feel about these items — and given them reason to rethink how branded merchandise can do a better job of actually nurturing customer relationships.
Because of this introspection, the days of ubiquitous, unlimited “homogenous” corporate swag may well be numbered — and that wouldn’t be such a bad thing. For those of us who have participated in industry trade shows, corporate events and the like over the years, when you consider how much stuff is given out to people who promptly discard the items because they aren’t something they either needed or wanted to have, coming up with a different approach was bound to fall on fertile ground.
Enter “gifting-as-a-service” firms. Several of these such as Snappy App, Kitchen Stadium and Alyce have sprung up in recent times. They operate under business models that are as simple as they are elegant. Think of them as “choose your own swag” concepts wherein recipients are given the opportunity to pick which items they prefer – and in some cases the size and color, too. Then those items are shipped directly to the recipient’s home or office.
Being given a card to check off their item of choice it may not pack the same impact as being given the item right there on the spot, but it actually makes life easier for everyone. No longer does a trade show attendee have to lug the item around the exhibit floor and back to his or her hotel room — nor pack it for the flight home. The exhibitor doesn’t need to ship swag merchandise to the show – hoping that the quantity shipped isn’t substantially higher or lower than the number of items actually needed.
Such “gifting-as-a-service” programs provide a better experience for recipients, too, because people can select something they actually want from among a selection of items. And for companies, it could actually turn out to be less costly in the end because they wouldn’t need to be pay for gift items that aren’t redeemed.
Such programs are versatile enough to work across all types of activities – including online as well as in-person events. They can also be offered as rewards to loyal customers completely apart from any particular show or event.
One final plus – or at least a hope – is that less swag will end up in the trash before it’s even had the chance to be worn or used. In a world where there’s increasing focus on environmental sustainability, that has to count for something, too.
One thought on “COVID Casualty: Homogenous Corporate Swag”
Advertising thrives from instilling a sense of belonging. Branding is tribal, like body art in this respect, but people get to choose, not always wisely, their body art and tribe.
Corporate branding, by contrast, remains merely hopeful of loyalty and seriously scattershot.
It is no surprise that all those IBM T-shirts end up at Goodwill!