A Game-Changer for Charitable Organizations and Causes?

Jumo, a social network focused on charities.Chris Hughes
Jumo, the newest social network focused on charities and social activism.
There’s a new international social media resource being launched. Jumo, which was unveiled this past week in a beta test version, aims to connect people with not-for-profit causes and charitable organizations.

Established in February 2010, Jumo describes itself as “a social network connecting individuals and organizations who want to change the world.”

The founder of Jumo is Chris Hughes, a co-founder of Facebook who more recently served as director of online organizing for Barack Obama’s presidential campaign in 2008. He sees Jumo as a way for people to find and evaluate organizations that focus on the causes that interest them. Such organizations can range all the way from health and educational initiatives to ones dealing with advocacy issues such as gay rights.

News articles, YouTube videos, Twitter posts and other content will be added to Jumo pages, and users can also add their own comments and feedback.

What’s the inspiration behind Jumo? It’s to establish a social platform focusing on issues, advocacy and not-for-profit organizations rather than on personalities or branded products. “The more connected [an] individual is to an issue they care about, the higher probability there is they will stay involved over a longer period of time,” Hughes has stated.

As part of establishing its mission, Jumo has outlined the following three key factors:

 Millions of people are working to improve the lives of others, many of whom lack the resources to have major impact.

 There are millions of other people who would want to help, but don’t know how.

 Despite where we are with technology, it’s still difficult to find meaningful opportunities to get involved.

Jumo provides a platform wherein people can discover the type of causes and organizations they care about, follow the latest news and updates in those fields, and support the work of these organizations through the donation of skills, time or financial support.

In Hughes’ view, this is what differentiates Jumo from social media platforms such as Facebook, which also allows the creation of pages for non-profit groups. Facebook’s groups tend to be passive, with many an individual’s interaction going little beyond “following” or “liking” them.

Hughes believes there will be significantly more volunteering and giving associated with the people who interact with organizations on Jumo. And if that happens, it may finally fulfill the promise of online platforms enabling not-for-profits to raise money more efficiently and less expensively than via traditional means.

That’s a goal that has been stubbornly elusive to date, as only about 5% of all U.S. donations come from online giving, according to the Blackbaud Index of Online Giving.

How does Jumo intend to grow and thrive in the online world? As a not-for-profit initiative itself, it plans to rely on payments from users and sponsorships from groups that would like to receive more highly visible promotion on the site.

Jumo already contains ~3,000 charitable organizations and issues-oriented groups which have been “seeded” on the site. But any organization that is certified as “tax exempt” is eligible to set up a page on Jumo.

Is Jumo destined to transform social activism? Only time will tell … but it will be interesting to see how this interesting new venture evolves and grows in the coming months.

Bing, Blekko, and more new developments in search.

Facebook + BingWhen it comes to the evolution of online search, as one wag put it, “If you drop your pencil, you miss a week.”

It does seem that significant new developments in search crop up almost monthly – each one having the potential to up-end the tactics and techniques that harried companies attempt to put in place to keep up with the latest methods to target and influence customers. It’s simply not possible to bury your head in the sand, even if you wanted to.

Two of the newest developments in search include the introduction of a beta version of the new Blekko search engine with its built-in focus on SEO analytics — I’ll save that topic for a future blog post — along with a joint press conference held last week by Facebook and Microsoft where they announced new functionalities to the Bing search engine. More specifically, Bing will now be displaying search results based on the experiences and preferences of people’s Facebook friends.

What makes the Bing/Facebook development particularly intriguing is that it adds a dimension to search that is genuinely new and different. Up until now, every consumer had his or her “search engine of choice” based on any number of reasons or preferences. But generally speaking, that preference wouldn’t be based on the content of the search results. That’s because the ability for search engines to deliver truly unique search results has been very difficult because they’ve all been based on essentially the same search algorithms.

[To prove the point, run the same search term on Yahoo and Google, and you’ll likely see natural search results are pretty similar one to another. There might be a different mix of image and video results, but generally speaking, the results are based on the same “crawling” capabilities of search bots.]

The Bing/Facebook deal changes the paradigm in that new information heretofore residing behind Facebook’s wall will now be visible to selected searchers.

The implications of this are pretty interesting to contemplate. It’s one thing for people to read reviews or ratings written by total strangers about a restaurant or store on a site like Yelp. But now, if someone sees “likes,” ratings or comments from their Facebook friends, those will presumably carry more weight. With this new font of information, as time goes on the number of products, brands and services that people will be rating will surely rise.

The implications are potentially enormous. Brands like Zappos have grown in popularity, and in consumer loyalty, because of their “authenticity.” The new Bing/Facebook module will provide ways for smaller brands to engender similar fierce loyalty on a smaller scale … without having to make the same huge brand-building commitment.

Of course, there’s a flip side to this. A company’s product had better be good … or else all of those hoped-for positive ratings and reviews could turn out to be the exact opposite!

The Big Dig: Scraping and Scooping the Web

Data ScrapersI’ve blogged before about how the Internet is making people’s lives pretty much an open book.

Most people who are online are pretty aware of how their reputation can be affected by their Facebook or MySpace pages and other public or quasi-public online information. But The Wall Street Journal has been publishing a series of stories on how much more pervasive than that digital snooping has become.

The series is titled “What They Know” … and it’s well-worth checking out. The most recent article appeared on the front page of the October 12, 2010 edition of the WSJ, and focuses on the phenomenon of “data scraping.”

For those who aren’t familiar with the term, “scraping” is a method by which sophisticated software is used to access and scoop up information that has been posted anonymously on sites that are supposed to be closed to prying eyes. One example cited in the WSJ article of a site that has been scraped is PatientsLikeMe, which has message boards and forums dealing with mental disorders, depression and other issues that most people would prefer to keep private.

People who post on discussion forums like these do so using pseudonyms, and the identity of the posters is carefully guarded by the host sites.

But it turns out that these sites are little match for the sophisticated IT capabilities of companies like Nielsen and PeekYou, who are in the business of matching psychographics as well as demographics to individual people for purposes of serving up relevant advertising — and goodness knows what else.

Think of it as the “lifestyle” direct mail lists of yesteryear – but now on steroids.

PeekYou has applied for a patent on a system whereby it matches real people to the pseudonyms used on forums, blogs, Twitter and other social media outlets. Taking a “peek” at the company’s patent application reveals the great lengths their systems go to ferret out and cross-analyze small, innocuous bits of information that, taken together, find the “needle in a haystack” match to the actual individual:

 Birthday match
 Age match
 First name match
 Nickname match
 Middle name match
 Middle initial match
 Gender match
 e-Mail address match
 Phone number match
 Physical address match
 Username match

When you consider that the same type of powerful computers that are used to analyze and process search engine queries are the ones processing millions or billions of information bits and instantaneously testing and slotting them based on relational patterns … it’s not hard to understand how, over time, eerily accurate portraits of individuals can be drawn that not only correctly reflect the “demographics” of the person, but also a host of psychographic and behavioral aspects such as:

 Shopping habits
 Recreational pursuits
 Personal finance profile
 Health information
 Political leanings
 Hobbies and interests
 Spirituality/religiosity
 Sexual preference or sexual proclivities

The WSJ articles detail how web sites are attempting to stay one step ahead of the “scrapers” by employing software that alerts them to suspicious “bot” activity on forums and other password-protected areas. It’s often a losing battle … and is that particularly surprising?

These days, not even the Orthodox monks at Mount Athos are protected, probably!

Where are Newspapers Now?

Newspaper ad revenues continue in the doldrums.John Barlow of Barlow Research Associates, Inc. reminds me that it’s been awhile since I blogged about the dire straits of America’s newspaper industry. The twin whammies of a major economic recession along with the rapidly changing ways Americans are getting their news have hammered advertising revenues and profits, leading to organizational restructuring, bankruptcies, and more.

But with the recession bottoming out (hopefully?), there was hope that the decline in newspaper ad revenues might be arrested as well.

Well, the latest industry survey doesn’t provide much cause for celebration. A poll of ~2,700 small and mid-size businesses conducted this summer by Portland, OR-based market research firm ITZBelden and the American Press Institute finds that ~23% of these businesses plan to cut back on newspaper advertising this year.

The kicker is that these revenues are being spent, but they’re being put to use in other advertising media.

The ITZBelden survey found that a similar ~23% of companies plan to up their 2010 digital ad spending anywhere from 10% to 30%. This compares to only about 10% planning to increase their print advertising by similar proportions.

Moreover, the survey findings reveal that small and mid-size U.S. businesses have moved into digital marketing in a significant way. Not only do more than 80% of them maintain web sites, they’re active in other areas, including:

 ~45% maintain a Facebook or MySpace page
 ~23% are engaged in online couponing
 ~13% are involved with Craigslist
 ~10% are listed on Yelp! or similar user-review sites

One area which is still just a relative blip on the screen is mobile advertising, in that fewer than 4% of the respondents reported activities in that advertising category.

Where are these advertisers planning to put their promotional funds going forward? While newspapers should continue to represent around one quarter of the expenditures, various digital media expenditures will account for ~13% of the activity, making this more important than direct mail, TV and Yellow Pages advertising.

There was one bright spot for newspapers in the survey, however. Respondents expressed a mixture of confusion and bewilderment about the constantly evolving array of digital marketing communications options opening up … and they’re looking for support from media experts to guide their plans and activities.

And where do they see this expert advice coming from? Newspaper ad reps.

Perhaps the Yellow Book’s “Beyond Yellow” small business advertising campaign – you know, the one that touts not only the Yellow Pages advertising but also web development, online advertising, search marketing and mobile advertising – is onto something.

An About-Face on Facebook?

Facebook logoThis past week, social networking site Facebook trumpeted the fact that is signed up its 500 millionth member. That’s an impressive statistic — and all the more so when you realize that Facebook had only about 100 million registrants just two short years ago.

And the site is truly international these days, with ~70% of Facebook users living someplace other than the USA.

But there are some interesting rumblings in cyberspace these days that suggest the bloom may be off the rose for Facebook. After having climbed to the #1 perch in terms of registrations and site traffic, there are some intriguing new signs that all is not well in Farmville – or elsewhere in the land of Facebook.

Inside Facebook, an independent research entity that tracks the Facebook platform for developers and marketers, is reporting new Facebook registrations dropped in June to ~250,000. That may still seem like a lot of people, but it’s a far cry from the ~7.7 million new registrants in May.

Furthermore, looking at age demographics, Inside Facebook has concluded that in the critical 26-34 age group, the total number of U.S. users active on Facebook actually declined during the month of June.

Are these people being swayed by the privacy debate that’s happening concerning how much visibility Facebook postings are being given on Google and other search engines?

That may be one explanation for the decline, but there could be other forces at work as well. The latest American Customer Satisfaction Index report from ForeSee Results, a web research and consulting firm, places Facebook’s ranking near dead-last on a list of 30 major online web sites in terms of customer satisfaction with site design and utility.

Who scored highest? Dowdy old Wikipedia. Even boring government sites like the IRS scored better.

It’s evident the issue goes far beyond privacy concerns. There’s also confusion or irritation with Facebook’s ever-changing user interface. As Aaron Shapiro wrote recently in Media Post’s Online Media Daily:

“The truth is, Facebook isn’t fun to use anymore. It’s become a chore, just one more place that busy people have to log in to stay up-to-date. And Facebook is making the goal of staying up-to-date harder and harder to achieve. There are so many apps like Farmville producing status updates, as well as people using Facebook as their repository for passing thoughts and private/public conversations, I have to sort through tons of what I don’t want to read before I get to something I want or need to know.”

Back in its early days, the beauty of Facebook was that it provided such an easy framework to stay connected with family and friends. It was a way to share photos and other personal information quickly – and almost effortlessly – with far-flung contacts all over the world.

Those attributes seem to have gotten buried in all of the “spammy” hi-jinks and gimmicks that characterize so much of today’s Facebook.

Considering the growing dissatisfaction with Facebook, ranging from things like privacy (mis)management and ubiquitous advertising to confusion with the site’s ever-changing design and irritating lack of utility, some industry watchers are predicting that users will begin seriously looking at alternatives. Despite Facebook’s huge presence and large pool of registrants, they may find simpler, purer sites out there that are more to their liking. Several that could be beneficiaries of the “Facebook fall-off” are Diaspora and Collegiate Nation.

Smartphones surge … and phone apps follow right behind.

Smartphones surge in the marketplace ... phone apps right behind them.Media survey firm Nielsen is reporting that as of the end of 2009, about one in five wireless subscribers in the U.S. owned a smartphone. That’s up significantly from the ~14% who owned them at the end of 2008, and adoption is only expected to accelerate in the coming months.

So what’s going on with phone apps, now that a larger chunk of the population is able to download and use them? Nielsen is seeing about 15% of mobile subscribers downloading at least one app in a 30-day period.

Perhaps not surprisingly, those who own iPhones are more apt to download apps compared to people who own Android phones, Palms or BlackBerrys. Far more apps have been developed for the iPhone, although Android is feverishly trying to catch up.

Which apps are most popular? It goes without saying that games – free and paid – are quite popular. But the four most popular apps are Facebook, Google Maps, the Weather Channel and Pandora.

And where are the news apps in all this? Not even on the radar screen, it turns out.

… Seems people are getting more than enough news blasted out to them 24/7/365 without needing to sign up for a special app to deliver more of it — thank you very much.

Social Media: The Newest Addiction?

Social media:  The latest addiction?With the burgeoning popularity of social media tools such as Facebook and Twitter, some observers are beginning to wonder if a new type of addiction is now in our midst.

So-called “Internet addiction disorder” came to the fore in the late 1990s and early 2000s, with social scientists contending that some people were neglecting their interpersonal relationships, and instead were spending hours of time online every day.

Of course, since social media is about interrelationships, perhaps likening it to the solitary pursuit of web surfing might not be an apt comparison. But a recent study demonstrates that social media, too, appears to have addictive aspects.

The online consumer electronics shopping and review site Retrevo commissioned an independent study of more than 1,000 U.S. consumers distributed across age, income, gender and geography. Guess what? The study revealed that many people appear to be obsessed with their social media circles all throughout the day … and also checking in throughout night.

About half of the respondents reported that they check Facebook or Twitter feeds just before going to bed, during the night, or as soon as they wake up. Nearly one in five admitted checking in with these sites “any time I wake up” during the night.

It’s not a huge surprise to learn that owners of iPhones are more involved with social media; they use Facebook and Twitter more often and in more places.

Moreover, nearly one in five respondents actually view these two social sites as their most important sources for the news they consume, rather than Internet news sites, TV/cable programming, the radio or the daily newspaper.

As a truer measure of “addiction,” the study’s respondents were asked to estimate how long they could go without checking in on Facebook and Twitter. While about four in ten reported they could avoid checking in over “a long time,” a similar percentage indicated they could not make it any longer than five or six hours at a stretch without checking in on these sites. (The balance felt they would need to check in at least once a day.)

And how about tolerating electronic messages that interrupt their activities? Half of respondents under the age of 25 in the Retrevo study didn’t mind being interrupted during a meal. One-fourth don’t mind the interruption happening on the job or during a meeting. And a die-hard 10% don’t even mind an interruption during – you guessed it – lovemaking.

As for how respondents over age 25 answered these same questions, they’re only about half as tolerant, so it’s easy to see how the propensity for social media addiction might manifest itself more with the younger set.

Since the online social media revolution is a relatively new phenomenon, one might wonder if the attraction of social media bordering on addiction is just a passing fad in part because of its novelty.

That might be true. But it’s difficult to see exactly how behaviors and attitudes will change dramatically over time. After all, television viewing was extremely high when TVs first came out … and those numbers stayed high for decades thereafter. Social scientists started making rumbles about the phenomenon of TV addiction early on … leading some people to refer to television sets as the “idiot box” or “boob tube.”

And actually, with social media the temptation for “total immersion” is even stronger. After all, the TV viewing public was forced to watch whatever programming went out over the airwaves. But in social media, the content is whatever the participants choose it to be – and it’s interactive to boot.

The End of Privacy

An article by technology author Steve Lohr published last week in The New York Times caught my eye. Titled “How Privacy Vanishes Online,” it explores how conventional notions of “privacy” have become obsolete over the past several years as more people engage in cyber/social interaction and web e-commerce.

What’s happening is that seemingly innocuous bits of information are being collected, “read” and reassembled by computers to build a person’s identity without requiring direct access to the information.

In effect, technology has provided the tools whereby massive amounts of information can be collected and crunched to establish patterns and discern all sorts of “private” information.

The proliferation of activity on social networking sites such as Flickr, Facebook and LinkedIn is making it easier than ever to assemble profiles that are uncanny in their accuracy.

Pulling together disparate bits of information helps computers establish a “social signature” for an individual, which can then be used to determine any number of characteristics such as marital status, relationship status, names and ages of children, shopping habits, brand preferences, personal hobbies and other interests, favorite causes (controversial or not), charitable contributions, legal citations, and so on.

One of the more controversial experiments was conducted by MIT researchers last year, dubbed “Project Gaydar.” In a review of ~4,000 Facebook profiles, computers were able to use the information to predict male sexual preference with nearly 80% accuracy – even when no explicit declaration of sexual orientation was made on the profiles.

Others, however, have pointed to positive benefits of data mining and how it can benefit consumers. For instance, chain grocery stores can utilize data collected about product purchases made by people who use store loyalty cards, enabling the chains to provide shoppers relevant, valuable coupon offers for future visits.

Last year, media company Netflix awarded a substantial prize to a team of computer specialists who were able to develop software capabilities to analyze the movie rental behavior of ~500,000 Netflix subscribers … and significantly improve the predictive accuracy of product recommendations made to them.

To some, the Netflix program is hardly controversial. To others, it smacks of the “big brother” snooping that occurred in an earlier time during the Supreme Court confirmation hearings for Robert Bork and Clarence Thomas, when over-zealous Senate staffers got their hands on movie store rental records to determine what kind of fare was being watched by the nominees and their families.

Indeed, last week Netflix announced that it will not be moving forward with a subsequent similar initiative. (In all likelihood, this decision was influenced by pending private litigation more than any sort of altruism.)

Perhaps the most startling development on the privacy front comes courtesy of Carnegie Mellon University, where two researchers have run an experiment wherein they have been able to correctly predict the Social Security numbers for nearly 10% of everyone born between 1989 and 2003 – almost 5 million people.

How did they do it? They started by accessing publicly available information from various sources including social networking sites to collect two critical pieces of information: birthdate, plus city or state of birth. This enabled the researchers to determine the first three digits of each Social Security number, which then provided the baseline for running repeat cycles of statistical correlation and inference to “crack” the Social Security Administration’s proprietary number assignment system.

So as it turns out, it’s not enough anymore merely to be concerned about what you might have revealed in cyberspace on a self-indulgent MySpace page or in an ill-advised newsgroup post.

Social Security numbers … passwords … account numbers … financial data. Today, they’re all fair game.

Facebook Continues on its Merry Way to Social Media (and Web?) Dominance

Here’s a very interesting finding ripped from today’s social media headlines: The Business Insider and other media outlets are reporting that Facebook now accounts for nearly one in four page views on the Internet in the United States.

So claims database marketing consulting firm Drake Direct, which has studied web traffic in the U.S. and the U.K. by analyzing data collected by Compete, a leading aggregator of web statistics.

Just to give you an idea of how significant Facebook’s results are: by comparison, search engine powerhouse Google accounts for only about one in twelve page views.

And Facebook is now closing in on Google when it comes to site visits – with each currently receiving around 2.5 billion visits per month. In fact, studying the trend lines, Drake Direct anticipates that Facebook site visits will surpass Google any time now.

Another interesting finding is that the length of the average Facebook visit now surpasses that of YouTube (~16 minutes versus ~14 minutes per visit), whereas YouTube had charted longer visits prior to now.

These findings underscore the continued success of Facebook as the most successful social media site, even as it has grown to 350+ million users, including more than 100 million in the U.S. with 5 million added in January alone. No doubt, it’s on a roll.

Where Does the News Begin? Pew Looks for Answers.

Pew studies news reporting today ... and who's crafting it.
You don’t have to be over 50 years old to be concerned about where the world might be heading when it comes to the generation of news stories and how they are vetted. As newspapers and other publishers have cut the size of their reporting and editorial staffs, the quality and consistency of news reporting has suffered in the eyes of many.

Recently, the Pew Research Center’s Project for Excellence in Journalism decided to take a look at this issue to see how it’s playing out on the ground by studying the “news ecosystem” of a single geographic region. The market chosen for the study – Baltimore, Maryland – just happens to be in my backyard, so I’ve been able to review the results with a good understanding of the dynamics of the region in question.

Pew’s Baltimore study evaluated the news environment during the summer of 2009 and came to some interesting conclusions. While the regional media landscape – print, web, radio and TV – has broadened considerably to include 53 separate outlets that regularly produce and broadcast some form of news content, much of what is truly “new news” came from the traditional news outlets and not from other media resources.

Six major local/regional news threads were studied, ranging from the Maryland state budget situation to crime trends, issues affecting the metro transit system, and the sale of the Senator Theater, a local historical landmark. An analysis of those news threads found that:

 More than 80% of the news stories were repetitive – just rehashes of someone else’s original news content that contained no new information.

 Of the ~20% of the news stories that did include new information, nearly all of the content came from traditional media, published either in conventional format (e.g., print) or in digital.

 General-audience newspapers like the Baltimore Sun produced roughly half of the news stories, followed by local TV stations such as WBAL-TV contributing ~30% of the reporting.

 Specialty business or legal newspaper outlets such as the Baltimore Business Journal and the Daily Record contributed just under of 15% of the news items, with the remaining news reporting coming primarily from local radio stations such as WYPR-FM.

 Interestingly, about one-third of the news coverage generated by newspaper publishers appeared on the Internet rather than in their print editions.

Thus, the Pew study demonstrates that “new news” is coming from the same sources as before, led by the local papers. But another clear picture to emerge from the Baltimore profile is that the scaling back of editorial staffs has resulted in less original reporting, with much heavier reliance on simply republishing stories that have appeared elsewhere.

At the same time, new interactive capabilities are giving “we the people” an unparalleled broadcast platform via the ability to post feedback and commentary, not to mention utilizing Facebook, Twitter and other social media platforms as a megaphone.

In today’s “everyone’s an editor because they can write” environment, no one can stop us from broadcasting our own opinions and analysis to the world. But that’s not the same thing as a properly sourced, properly vetted news story. And that’s what Pew sees falling away.