The key takeaway message from MarketLive’s latest e-commerce statistics is that smartphones are where the go-go action is in e-commerce.
If there’s any lingering doubt that smartphones are really on the march when it comes to e-commerce activity, the latest user stats are erasing all vestiges of it.
MarketLive’s 2nd Quarter e-commerce stats for 2015 reveal that mass-market consumers purchased ~335% more items via their smartphones than they did during the comparable quarter last year.
MarketLive’s report covers the buying activity of millions of online consumers. And the uptick it’s showing is actually more like a flood of increased activity. That’s plain to see in these year-over-year 2nd Quarter comparative figures for smartphones:
- Catalog merchandise: +374%
- Merchandise sold by brick-and-mortar establishments’ online stores: +207%
- Furnishings and houseware items: +163%
The critical mass that’s finally been reached is most likely attributable to these factors:
- The growing number of “responsive-design” websites that display and work equally well on any size device
- One-click purchasing functionality that simplify and ease e-commerce procedures
Interestingly, the dramatic growth in smartphone usage for online shopping appears to be skipping over tablets. Smartphones now account for more than twice the share of online traffic compared to tablets (~30% versus ~13%).
Total e-commerce dollar sales on tablets have also fallen behind smartphones for the first time ever.
Evidently, some people are now gravitating from desktops or laptops straight to smartphones, with nary a passing glance at tablets.
Another interesting data point among the MarketLive stats is the fact that traffic emanating from search (paid as well as organic), is actually on the decline. By contrast, growth in traffic from e-mail marketing continues on its merry way, increasing ~18% over the same quarter last year.
One aspect remains a challenge in online commerce, however: The cart abandonment rate actually ticked up between 2014 and 2015. And conversion rates aren’t improving, either.
For the bottom line on what these new findings mean, I think Ken Burke, CEO of MarketLive, has it correct when he contends:
“Shoppers are seeking out their favorite brick-and-mortar brands online and expecting their websites to work on any device. We’re calling this trend ‘Commerce Anywhere the Customer Wants It.’ The more agile retailers and category leaders are outpacing their competitors by constantly adapting to – and embracing – a retail landscape where technology, consumers and markets are evolving at breakneck speed.”
Details on MarketLive’s statistics can be accessed here.