Oracle

At first blush, it appears almost ludicrous that Microsoft Corporation is offering an eye-popping $26 billion+ to acquire LinkedIn Corporation.

The dollar figure far eclipses any previous Microsoft acquisition — including the $9 billion+ it paid for Nokia Corporation in 2014, not to mention what the company paid for Yammer and Skype.

What’s also acknowledged is that none of those earlier acquisitions did all that much to further Microsoft’s digital and social credentials — and in the case of Nokia, the financial write-downs Microsoft has recorded have actually exceeded Nokia’s purchase price.

So what’s different about LinkedIn — and why does Microsoft feel that the synergies will work to its advantage better this time?

In a recent Wall Street Journal column, technology journalist Christopher Mims noted that such synergies do exist — and in a much bigger way.

That includes Microsoft Office, the productivity suite that’s now delivered almost exclusively online. And then there’s LinkedIn’s database of over 400 million subscriber professionals.

Put those two elements together with a strong strategic vision, and you have the potential for some pretty amazing synergies.

When you think about it, LinkedIn’s users are essentially Microsoft’s core demographic. And it isn’t something that’s replicated anywhere else in Cyberspace. Here’s Microsoft’s CEO Satya Nadella talking: “It’s really the coming together of the professional cloud and the professional network.”

Acting on its own, LinkedIn hasn’t been all that successful in leveraging what is arguably the most comprehensive and powerful database of business professionals ever compiled in the history of mankind.

While it consists of self-contributed information that hasn’t been “vetted” by outside parties, it’s still the single most comprehensive and valuable repository of information about business professionals — anywhere in the world.

I view the dynamics of LinkedIn as something like the Wikipedia. Wikipedia has become so pervasive, it has driven traditional encyclopedias from the scene. And while we all know that there can be misstatements of fact — or omissions of facts — from Wikipedia entries, it’s also become the quickest and easiest place to go for information that’s “accurate enough and complete enough” for most any type of informational query.

In similar fashion, LinkedIn is making personnel databases like Dun & Bradstreet that are less robust and accessible only by subscription increasingly obsolete.

And yet … with all of this powerful data at its fingertips, up to now LinkedIn hasn’t been all that effective in leveraging its vast trove of data in way that goes much beyond using it as a personnel recruitment tool.

Try as LinkedIn might to create “stickiness” by offering communities of users based on job function, shared industry involvement and the like, to this day only about one-fourth of LinkedIn’s ~400 million users come to the site on a monthly basis.

The reality is that the vast majority of people continue to access LinkedIn only when they’re in the job market — either as a seeker of talent or seeking a new position for themselves.

In the wake of the pending Microsoft acquisition, those dynamics could change quickly — and in a big way.

One way is in how LinkedIn could begin to provide a big boost to Microsoft’s CRM services. Many companies use such products to identify and track sales leads; in fact, having such a tool is almost a prerequisite for any successful business of any size at all.

As of today, Microsoft languishes behind three other CRM software providers (Salesforce.com, SAP and Oracle). LinkedIn’s own product (LinkedIn Sales Navigator) is essentially an also-ran in the category.

But bringing together LinkedIn’s extensive personnel database with Microsoft’s CRM capabilities looks to deliver data and reach that would be the envy of anyone in the market.

So … it is certainly possible to understand why Microsoft might see LinkedIn as its strategic “ticket to ride” in the coming decades. But two questions remain:

Does the acquisition business potential match with the $26 billion+ Microsoft is paying for the buying LinkedIn?
Will Microsoft do a better job of integrating LinkedIn with its other products and services when compared to the disappointing results resulting from its other acquisitions?

We’ll need to check back over the coming months to see how things are come together.

When it comes to e-mail lead nurturing in the business world, it turns out there’s a whole lot of mediocrity — or worse — going on.

In discussions with my company’s clients, it seems that most of them are dissatisfied with what they consider, at best, only “middling” engagement levels that they’re achieving on their e-nurturing campaigns.

On top of that, many of them suspect that they’re underperforming their counterparts in the market.

I don’t think that’s the case. Since we work with a variety of clients and thus hear about the results from a group of firms, not just one or two, we can see that most everyone is in the same boat.

Even so, it’s anecdotal evidence rather than statistically quantifiable data.

But now we have the results from a new B-to-B survey conducted by Bizo and Oracle Eloqua … and what they’ve found is that many companies are struggling like most everyone else when it comes to developing comprehensive lead nurturing programs that perform well.

This survey of ~500 B-to-B marketing executives revealed that nearly 95% of all companies have some form of lead nurturing program in place. But having such a program in place doesn’t mean it’s all that effective.

How challenged are these marketers? Consider these key findings from the research:

Nearly 80% of respondents report that their e-mail open rates don’t exceed 20% on average.
~45% report that only 1% to 4% of known contacts develop into marketing-qualified leads.
Only ~5% of buyers on business websites are willing to provide detailed information on a “gated” contact offer form.

The implications of these findings are varied:

E-mail databases that are built from website visits tend to have significant omissions (and errors) regarding contact information.
Only a smallish fraction of e-mail subscribers are reading the e-mails they receive … and by definition, no anonymous prospects are, either.
Because e-mail marketing relies on having access to prospects’ e-mail addresses, the e-marketing approach provides no opportunity to engage with a potentially much larger audience of customers who may be in the market for a company’s products and services at any given point in time.

The chances are likely, too, that those prospects are visiting relevant websites. We know this because Forrester Research reports that the typical B-to-B buyer’s “journey” is nearly complete by the time he or she contacts a vendor’s sales department.

With so much useful information so available online, websites is where research can occur without have to deal with pesky sales personnel until “the time is right.”

It’s also why, despite the well-known negative aspects and limitations of web display advertising, nearly half of the respondents in the Bizo/Oracle Eloqua survey feel that online display advertising plays a role in attracting anonymous prospects and nurturing those leads through the sales funnel.

But marketers are also showing interest in multi-channel nurturing, and are receptive to adopting techniques that support the ability to nurture known and anonymous prospects without using e-mail. Those tactics will probably the next new wave in lead nurturing practices going forward … provided people know where they can access the tools to make it happen.

More details on the Bizo/Oracle report can be found via this link.