Taking the Buzz-Saw to Corporate Buzzwords

No buzzwordsBuzzwords – those stock words or phrases that have effectively become nonsense through their endless repetition – tend to find their penultimate manifestation in forgettable corporate vision and mission statements.

If you look online, you’ll find that the “about us” pages on corporate web sites are littered with the detritus of high-mannered phrases. We all know them — terms like:

 Best-in-class
 Best practices
 Commitment
 Customer-focused
 Cutting-edge
 Delighting customers
 Exceeding expectations
 Expertise
 Green
 Innovation
 Integrity
 Out-of-the-box thinking
 Proactive
 Quality
 Solutions
 Sustainability
 Synergy
 Trust
 Worldclass

Considering how frequently these terms show up in company positioning statements, is it any wonder they’ve become nothing but meaningless pablum?

Here’s an interesting exercise: Try to find a published corporate vision, mission or positioning statement that doesn’t contain any of the terms above. I spent the better part of an hour looking, only to come up empty handed.

This is not to denigrate the aims of businesses. We all want our companies to embody the laudable qualities these terms describe. And why not? They’re good principles that are worthy goals in how to interact with customers, with communities, and with the larger world.

But companies also want differentiation, not sameness.

Unfortunately, you’ll find none of that with these terms here. Just mealy-mouthed nothings and “yesterday’s vision for tomorrow” … conveyed with all the pizzazz of a cold mashed potato sandwich.

So it’s back to the drawing board, or it should be. But considering the birth pangs most of these mission / vision statements must have endured in the first place — committee assignments and all — that’s probably not going to happen.