The annual Optify benchmark report is interesting in that the findings are developed not from surveys, but from actual web activity.
Optify’s most recent report, released in early 2013, was produced using data gleaned from more than 62 million web visits, ~215 million page views and ~350,000 leads from more than 600 small and medium-sized websites of B-to-B firms.
Optify used its proprietary visitor and lead tracking technology to collect and aggregate the data. U.S.-based B-to-B sites that garnered between 100 to 100,000 monthly visits were included in the research.
There are many interesting findings – enough to chew on so that I will cover them in several blog posts. In all likelihood, some of the findings will confirm your perceptions … while others may be a tad surprising.
As in business-to-consumer web marketing, there is cyclicality in web traffic in the B-to-B world. But according to Optify, it’s almost the polar opposite:
- Higher traffic: January through March + September and October
- Lower traffic: Summer months + end of year
Source of Web Traffic
Optify found that the overwhelming amount of B-to-B web traffic comes from two main sources — organic search and direct traffic. Other sources – particularly social media – are a good deal more peripheral:
- Organic search: ~41% of web traffic
- Direct traffic: ~40%
- Referral links: ~12%
- Paid search: ~5%
- Social media: ~2%
Lead Conversion Rate
Optify defines the “conversion rate” as the percent of web visitors who submitted a query or filled out some other type of form during a single visit. Using this definition, Optify found that the average conversion rate was around 1.6%.
But the best sources for lead conversions differ from the most prevalent sources of web traffic:
- E-mail source: ~2.9% conversion rate
- Other referral links: ~2.0%
- Paid search: ~2.0%
- Direct traffic: ~1.7%
- Organic search: ~1.5%
- Social media: ~1.2%
Page Views per Web Visit
Optify found that the average visitor viewed three pages on the website during their visit.
… But Big Variations
Optify found a good deal of variability in web activity. To illustrate this, it has published findings broken out by medians and for percentile groups as follows:
- Median visits per month per website: 1,784
- 75th percentile of websites: 4,477
- 25th percentile of websites: 339
- Median page views per website visit (monthly average): 3.03
- 75th percentile median page views: 4.04
- 25th percentile media page views: 1.80
- Median lead conversion rate (monthly average): 1.6%
- 75th percentile median conversion rate: 3.3%
- 25th percentile median conversion rate: 0.5%
There’s much more in the Optify report that’s worth reviewing … which I’ll share ina follow-up blog post.