In my most recent blog post, I reported on equity analysis firm 24/7 Wall Street and its take on the “most damaged” brands in the United States.
While there was pretty universal agreement among readers on most of the nine brands that had the dubious honor to make it on the list, there were several cases where some readers disagreed — Apple and J.P. Morgan Chase in particular.
Now, as an interesting comparative exercise looking at the other end of the scale, New York-based research company Ipsos MarketQuest polled Americans earlier this year on which brands they view as the “most influential” ones.
Of the 100 major brands included in the Ipsos survey and rated by respondents, here are the ten brands cited as most influential in the 2013 survey (in descending order of score):
- Proctor & Gamble
Google leads the pack – and it’s hardly a surprise. But an important (and perhaps surprising) thing we notice is how pervasive technology, media and web-based brands are on the list.
Clearly, these are the types of companies that are increasingly influential in the lives of everyday Americans.
In fact, just three brands in the “Top 10 Most Influential” predate the personal computer era: VISA, Wal-Mart and Proctor & Gamble. And they rank relatively low on the list at #6, #7 and #9.
Moreover, let’s not forget that all three of these more “legacy-type” brands have actually been quite active in online and social media activities. Clearly, their senior management personnel realize that a good measure of future brand health lies in the same space where the other leading brands are active.
How can this be?
But on second thought, is it reall all so surprising? The 24/7 Wall Street inclusion was based on stock analysts’ reading of the company’s recent missteps and related share price declines … whereas the Ipsos list is based on the findings from a survey of “ordinary Americans.”
Applying the same comparative measures, I’m pretty sure the public’s view of General Motors stayed right up there long after the financial analysts had fled the stock and relegated GM’s brand reputation to the basement.
But in the end, public opinion eventually followed the analysts, in part because GM’s efforts to turn around company performance proved spectacularly ineffective. It just took more time for that knowledge to seep into the collective consciousness.
For Apple, the big question is: Will its future actions mean that it stabilizes its brand reputation? Or, will its effort fall short, leading to a loss of consumer confidence?
Let’s check in again after 18-24 months and find out.